FAQ

Apparel

Do you have a Quality Guarantee?
Yes! We have a full 30 day Quality and Satisfaction Guarantee. We’re confident you’ll be very happy with your purchase but if something’s wrong, we’ll take it back.

How is my shirt made?
All shirts are created using the latest techniques in high quality DTG printing. Your shirt is made to look good for many years to come.

What material is my shirt made of?

  • T Shirts: 100% Premium Quality Cotton
  • Hoodies: 50:50 Premium Cotton Polly Blend
  • All Prints: Premium Grade Eco-Friendly Ink

What about sizing?
For help choosing the right size visit our size guide. Don't worry, if you do choose the wrong size you can return your shirt for a fast exchange!

Where is my shirt made?
Our main printing facility is in Georgia. All items are proudly designed, printed and shipped here in the USA.

How long will it take to get my shirt?
All items are custom printed to order, and are normally shipped within 5 business days. If you need your order faster, you can select the Express Fulfillment upgrade at checkout and your order will be printed and shipped within 2 business days.

This timeframe may increase slightly during peak times (such as Holiday shopping periods), and exact delivery times will vary slightly, depending on your shipping location. 

Can I have my shirt printed on the other side?
Yes. To have a shirt printed on the opposite side from what is shown on the listing, simply add a note during checkout stating which side you would like the print to be on, then also email us at help@getshirtz.com to confirm your request. Please do BOTH of these things to ensure that your message is received. 

Can I request a different style of shirt?
Yes. If you would like us to print your design on a style of shirt you can't see listed (e.g. V-Neck or Tank Top), please get in touch via help@getshirtz.com before placing your order. If we don't have it on hand, we're happy to order it in for you!

Should I receive email confirmation for my order?
Yes, we automatically send you an order confirmation email (as soon as you complete an order), and a shipping confirmation order (as soon as your shipping label is printed). If you haven't received either of these, check your spam/trash folder and be sure to mark our emails as "safe".

How can I track my order?
Once your order is printed and packed for shipping you will receive an email (see above). This email contains your unique tracking link.

What if I select a different currency?
All orders are charged in USD. If you choose a different currency, the cost for each item will be displayed in that currency - this will give you an idea of how much the item costs in that currency. However the equivalent cost in USD will be charged when payment is made.

How can I get help?
The best way to contact us is by either submitting a request via our contact page, or by emailing directly to help@getshirtz.com. 

 Canvases

Are the canvases framed or unframed?

The canvases come framed.

How long will it take to receive my canvas?

Canvases are normally shipped within 5 business days. If you need your order faster, you can select the Express Fulfillment upgrade at checkout and your order will be printed and shipped within 2 business days.

This timeframe may increase slightly during peak times (such as Holiday shopping periods), and exact delivery times will vary slightly, depending on your shipping location. 

How are the canvases packaged?

Your canvas will be wrapped in shock resistant and waterproof packaging and fully protected for its journey to your door. This will ensure you receive it in pristine condition.

What if I change my mind after purchasing?

Although we are sure that you will be satisfied with your purchase, we understand that sometimes it's necessary to return an item without a reason. We are passionate about customer satisfaction and have made this process as easy as possible for you.

If you have a change of mind, simply return your print to us within 30 days of the date on which you received it and we will exchange or replace your print for another one of your choice (to the same value). The panel and prints need to be in "original" condition and complete with all original packaging. All you pay for is the return postage of the goods. It is very important you have your email (you used to register your account with us) and the order number ready before you start the returning process. If you have any problem with this instruction, please do not hesitate to contact us by email at help@getshirtz.com and we will advise you on the next steps.

As you will remain responsible for the goods until they are returned to us, we highly recommend that you use a secure delivery method which requires a signature upon receipt and which insures you for the cost of the items being returned.

If a product is returned to us that is not in "original" condition, we reserve the right to return the product to you.

What if my canvas is damaged?

If you have received a product from us which is faulty or damaged, please send us a photo and we will replace it with no extra charge. Please Contact Us with 7 days of receipt of your panels and our support team will be happy to assist.

Do the canvases come with hanging accessories/push pins?

Yes they do. If you cannot find them, do let us know and we will ship a replacement set to your address immediately.

Stay in touch

Call us

We'd love to hear from you! Call us on 1-888-506-1143 and we'll be happy to answer any questions you have.